SANTU AJI, Bernardinus Joko Prakosta; MASNITA, Yolanda; KURNIAWATI, Kurniawati. The Influence of Chatbot Anthropomorphism on Trust, Intention, and Engagement of Indonesian State-Owned Bank Customers: Investigation Using the DOI Theory. International Journal of Applied Business Research, [S. l.], v. 5, n. 02, p. 152–166, 2023. DOI: 10.35313/ijabr.v5i02.293. Disponível em: https://ijabr.polban.ac.id/ijabr/article/view/293. Acesso em: 24 oct. 2026.