HAFIPAH; FAUSIAH; IRFAN, Andi; AZIZURROHMAN, Muhammad. Human vs AI Service Recovery: The Role Of Empathy In Driving Customer Forgiveness. International Journal of Applied Business Research, [S. l.], v. 8, n. 02, 2026. DOI: 10.35313/ijabr.v8i02.615. Disponível em: https://ijabr.polban.ac.id/ijabr/article/view/615. Acesso em: 24 oct. 2026.