The Effect of Social Capital and Collaborative Knowledge Creation on E-Business Proactiveness and Organizational Agility in Creating Business Sustainability

Main Article Content

Erland Perdana
Tantri Yanuar Rahmat Syah


Social Capital, Collaborative Knowledge Creation, E-Business Proactiveness, Organizational Agility, Business Sustainability


Social capital is significant for an organization while collaborative knowledge creation and e-business proactiveness support the organization in every business process. This research intends to identify social capital and collaborative knowledge creation in influencing e-business proactiveness and organizational agility in order to obtain business sustainability. This research was conducted in three months on 24 companies from the Financial Services Industry (FSI) sector in Greater Jakarta, Indonesia, involving 155 respondents. The data was analyzed using the SEM-PLS. The results confirm that social capital positively impacts e-business proactiveness and collaborative knowledge creation in the FSI sector. Besides, e-business proactiveness and collaborative knowledge creation demonstrate a positive influence on the FSI’s organizational agility. Then, organizational agility significantly impacts business sustainability, while e-business proactiveness has yet to be proven to increase business sustainability in the FSI sector. The managerial implications of this research can be applied by organizations in developing social capital through social networks such as business partners in order to improve other aspects in creating business sustainability.


Download data is not yet available.
Abstract 409 | pdf Downloads 298


Al-Omoush, K. S. (2020). The role of top management support and organizational capabilities in achieving e-business entrepreneurship. Kybernetes. doi: 10.1108/K-12-2019-0851
Al-Omoush, K. S. (2022). Understanding the Impact of Intellectual Capital on E-Business Entrepreneurial Orientation and Competitive Agility: An Empirical Study. Information Systems Frontiers, 24(2), 549–562. doi: 10.1007/s10796-020-10092-7
Al-Omoush, K. S., Al-Qirem, R. M., & Al Hawatmah, Z. M. (2018). The degree of e-business entrepreneurship and long-term sustainability: an institutional perspective. Information Systems and E-Business Management, 16(1), 29–56. doi: 10.1007/s10257-017-0340-4
Al-Omoush, K. S., Simón-Moya, V., & Sendra-García, J. (2020). The impact of social capital and collaborative knowledge creation on e-business proactiveness and organizational agility in responding to the COVID-19 crisis. Journal of Innovation and Knowledge, 5(4), 279–288. doi: 10.1016/j.jik.2020.10.002
Altschuller, S., Gelb, D. S., & Henry, T. F. (2010). IT as a Resource for Competitive Agility: an Analysis of Firm Performance during Industry Turbulence. Journal of International Technology and Information Management, 19(1), 39–59. doi: /10.58729/1941-6679.1056
Anindita, R., & Hasyim. (2016). Building A Knowledge Sharing Culture In Private Universities Through Learning Organization. Esa Unggul University. Retrieved from
Arif, M., Egbu, C., Alom, O., & Khalfan, M. M. A. (2009). Measuring knowledge retention: A case study of a construction consultancy in the UAE. Engineering, Construction and Architectural Management, 16(1), 92–108. doi: 10.1108/09699980910927912
Arsawan, I. W. E., Hariyanti, N. K. D., Atmaja, I. M. A. D. S., Suhartanto, D., & Koval, V. (2022). Developing Organizational Agility in SMEs: An Investigation of Innovation’s Roles and Strategic Flexibility. Journal of Open Innovation: Technology, Market, and Complexity, 8(3). doi: 10.3390/joitmc8030149
Ashrafi, N., Xu, P., Sathasivam, M., Kuilboer, J. P., Koelher, W., Heimann, D., & Waage, F. (2005). A framework for implementing business agility through knowledge management systems. Proceedings - Seventh IEEE International Conference on E-Commerce Technology Workshops, CEC 2005 Workshops, 2005, 116–121. doi: 10.1109/CECW.2005.2
Baldassarre, B., Keskin, D., Diehl, J. C., Bocken, N., & Calabretta, G. (2020). Implementing sustainable design theory in business practice: A call to action. Journal of Cleaner Production, 273, 123113. doi: 10.1016/j.jclepro.2020.123113
Beynon-Davies, P. (2012). EBusiness. Macmillan International Higher Education.
Bharati, P., Zhang, W., & Chaudhury, A. (2015). Better knowledge with social media? Exploring the roles of social capital and organizational knowledge management. Journal of Knowledge Management, 19(3), 456–475. doi: 10.1108/JKM-11-2014-0467
Boons, F., Montalvo, C., Quist, J., & Wagner, M. (2013). Sustainable innovation, business models and economic performance: An overview. Journal of Cleaner Production, 45, 1–8. doi: 10.1016/j.jclepro.2012.08.013
Bourdieu, P., & Biggart, N. W. (1986). The Forms of Capital. Readings in Economic Sociology, 280–291.
Boyes, G., & Stone, M. (2003). E-business opportunities in financial services. Journal of Financial Services Marketing, 8(2), 176–189. doi: 10.1057/palgrave.fsm.4770117
Braccini, A. M., & Margherita, E. G. (2018). Exploring organizational sustainability of Industry 4.0 under the triple bottom line: The case of a manufacturing company. Sustainability (Switzerland), 11(1). doi: 10.3390/su11010036
Budi, Anindita, R., & Aida, M. (2022). Does Knowledge Management Affect Competence And Workload In Nurses’ Work Performance At Mitra Medika Pontianak Hospital. Journal Health Sains, 3(8), 2003–2005.doi: 10.46799/jhs.v3i8.563
Cegarra-Navarro, J. G., Soto-Acosta, P., & Wensley, A. K. P. (2016). Structured knowledge processes and firm performance: The role of organizational agility. Journal of Business Research, 69(5), 1544–1549. doi: 10.1016/j.jbusres.2015.10.014
Chen, W., Jiao, H., Zeng, Q., & Wu, J. (2016). Ios-enabled collaborative knowledge creation and supply chain flexibility: The moderate role of market uncertainty.
Faccin, K., & Balestrin, A. (2018). The dynamics of collaborative practices for knowledge creation in joint R&D projects. Journal of Engineering and Technology Management - JET-M, 48(February), 28–43. doi: 10.1016/j.jengtecman.2018.04.001
Fahey, L., Srivastava, R., Sharon, J. S., & Smith, D. E. (2001). Linking e-business and operating process: The role of knowledge management. IBM System Journal, 40(4), 889–907. doi: 10.1147/sj.404.0889
Granovetter, M., & Swedberg, R. (2018). The sociology of economic life, Third edition. The Sociology of Economic Life, Third Edition, 1–543. doi: 10.4324/9780429494338
Grimsdottir, E., & Edvardsson, I. R. (2018). Knowledge Management, Knowledge Creation, and Open Innovation in Icelandic SMEs. SAGE Open, 8(4). doi: 10.1177/2158244018807320
Hair, Joe, Page, M., & Brunsveld, N. (2019). Essentials of business research methods. In Essentials of Business Research Methods. Routledge.doi: 10.4324/9780429203374
Hair, Joseph, Anderson, R., Babin, B., & Black, W. (2010). Multivariate Data Analysis (p. 758). p. 758.
Hanifan, L. J. (1916). The Rural School Community Center. Annals of the American Academy of Political and Social Science, 67(New Possibilities in Education), 130–138.diakses dari
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling, 6(July 2012), 1–55.doi: 10.1080/10705519909540118
Indradewa, R., & Iqbal, M. A. (2021). Knowledge Shifting Process in Energy Sector Company ( Case Study PERTAMINA an Indonesian Energy Company ). American International Journal of Business Management, 4(06), 8–17.
Indriartiningtias, R., Subagyo, S., & Hartono, B. (2017). Knowledge Creation pada Industri Kecil dan Menengah : Dalam Tinjauan Kajian Pustaka secara Sistematis. Jurnal Ilmiah Teknik Industri, 16(2), 142.doi: 10.23917/jiti.v16i2.4882
Karim, N. K. (2022). Peranan literasi digital dalam keberlanjutan usaha pedagang pakaian di Pasar diakses dari Butung Kota Makassar/Nurfadilah Karim. Universitas Negeri Malang.
Kimiagari, S., & Baei, F. (2022). Promoting e-banking actual usage: mix of technology acceptance model and technology-organisation-environment framework. Enterprise Information Systems, 16(8–9), 1–57.doi: 10.1080/17517575.2021.1894356
Kuratko, D. F. (2007). Corporate entrepreneurship. Foundations and Trends in Entrepreneurship, 3(2), 151–203.doi: 10.1561/0300000015
Lee, O.-K. (Daniel), Sambamurthy, V., Lim, K., & Wei, K. K. (2008). IT-Enabled Organizational Agility and Sustainable Competitive Advantage. SSRN Electronic Journal, 1–36. doi: 10.2139/ssrn.1249301
Leyton, D., Pino, J. A., & Ochoa, S. F. (2015). EBTAM: technology acceptance in e-Business environments. Information Systems and E-Business Management, 13(2), 211–234. doi: 10.1007/s10257-014-0255-2
Li, S., Clark, L., & Wheeler, C. (2013). Unlocking the marketing potential of social capital: A study to identify the dimensions of social capital considered represented within online brand communities. Proceedings - 2013 IEEE 10th International Conference on e-Business Engineering, ICEBE 2013, 138–141. doi: 10.1109/ICEBE.2013.21
Lin, H. F. (2014). The impact of socialization mechanisms and technological innovation capabilities on partnership quality and supply chain integration. Information Systems and E-Business Management, 12(2), 285–306. doi: 10.1007/s10257-013-0226-z
Liu, H., Ke, W., Wei, K. K., & Lu, Y. (2016). The effects of social capital on firm substantive and symbolic performance: In the context of E-business. Journal of Global Information Management, 24(1), 61–85. doi: 10.4018/JGIM.2016010104
López-Santamaría, M., Amaya, N., Grueso Hinestroza, M. P., & Cuero, Y. A. (2021). Sustainability disclosure practices as seen through the lens of the signaling theory: A study of companies listed on the Colombian Stock Exchange. Journal of Cleaner Production, 317(August 2020). doi: 10.1016/j.jclepro.2021.128416
Madhok, A., & Marques, R. (2014). Towards an action-based perspective on firm competitiveness. BRQ Business Research Quarterly, 17(2), 77–81. doi: 10.1016/j.brq.2014.03.002
Miceli, A., Hagen, B., Riccardi, M. P., Sotti, F., & Settembre-Blundo, D. (2021). Thriving, not just surviving in changing times: How sustainability, agility and digitalization intertwine with organizational resilience. Sustainability (Switzerland), 13(4), 1–17. doi: 10.3390/su13042052
Munteanu, A. I., Bibu, N., Nastase, M., Cristache, N., & Matis, C. (2020). Analysis of practices to increase the workforce agility and to develop a sustainable and competitive business. Sustainability (Switzerland), 12(9). doi: 10.3390/SU12093545
Muukkonen, H., Lakkala, M., Lahti-Nuuttila, P., Ilomäki, L., Karlgren, K., & Toom, A. (2020). Assessing the Development of Collaborative Knowledge Work Competence: Scales for Higher Education Course Contexts. Scandinavian Journal of Educational Research, 64(7), 1071–1089. doi: 10.1080/00313831.2019.1647284
Nafei, W. A. (2016). The Role of Organizational Agility in Reinforcing Job Engagement: A Study on Industrial Companies in Egypt. International Business Research, 9(2), 153. doi: 10.5539/ibr.v9n2p153
Nath, V., & Agrawal, R. (2020). Agility and lean practices as antecedents of supply chain social sustainability. International Journal of Operations and Production Management, 40(10), 1589–1611. doi: 10.1108/IJOPM-09-2019-0642
Nissen, V., & Rennenkampff, A. Von. (2017). Measuring the Agility of the IT Application Systems Landscape Related Work – Literature Review. WI 2017 Proceedings, 425–438.
Nonaka, I., o Nonaka, I., Ikujiro, N., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation (Vol. 105). OUP USA.
Nugrahati, T., Soelton, M., Ramli, Y., Syah, T. Y. R., Saratian, E. T. P., Arief, H., & Fauzi, F. N. (2019). Building Framework of Work Engagement Social Welfare Institution in Gayo Lues Atjeh. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 3(1), 65–81.doi: 10.31842/jurnal-inobis.v3i1.121
Oh, L., & Teo, H. (2006). The Impacts Of Information Technology And Managerial Proactiveness In Building Net-Enabled Organizational Resilience. International Federation for Information Processing, 206, 33–50.
Pérez-Luño, A., Cabello Medina, C., Carmona Lavado, A., & Cuevas Rodríguez, G. (2011). How social capital and knowledge affect innovation. Journal of Business Research, 64(12), 1369–1376. doi: 10.1016/j.jbusres.2011.01.014
Petti, C., & Zhang, S. (2011). Factors influencing technological entrepreneurship capabilities. Journal of Technology Management in China, 6(1), 7–25.doi: 10.1108/17468771111105631
Piccoli, G., & Ives, B. (2014). Sustaining competitive advantage-it-dependent strategic initiatives and sustained competitive advantage: A review and synthesis of the literature. Strategic Information Management: Challenges and Strategies in Managing Information Systems, 29(4), 34–68. doi: 10.4324/9781315880884-10
Pieroni, M. P. P., McAloone, T. C., & Pigosso, D. C. A. (2019). Business model innovation for circular economy and sustainability: A review of approaches. Journal of Cleaner Production, 215, 198–216. doi: 10.1016/j.jclepro.2019.01.036
Poell, R., & Van der Krogt, F. (2003). Learning strategies of workers in the knowledge-creating company. Human Resource Development International, 6(3), 387–403. doi: 10.1080/13678860210136080
Pouloudi, A., Ziouvelou, X., & Vassilopoulou, K. (2003). A Societal perspective on e-business adoption. Journal of Information, Communication and Ethics in Society, 1(3), 149–166. doi: 10.1108/14779960380000233
Seethamraju, R., & Krishna Sundar, D. (2013). Influence of ERP systems on business process agility. IIMB Management Review, 25(3), 137–149. doi: 10.1016/j.iimb.2013.05.001
Septyanto, D., & Dewanto, I. D. (2018). Pengukuran Kinerja Intelektual Kapital Pada Dosen Tetap di Universitas Esa Unggul Jakarta. Jurnal Ekonomi, 9, 1.
Setiawan, R. C., Susanti, E., & Syah, T. Y. R. (2019). The Effect of Organizational Culture on Technology Transfers and Company Performance. Journal of Multidisciplinary Academic, 3(3), 32–37.
Soetiono, K. (2014). Mengenal Otoritas Jasa Keuangan Dan Industri Jasa Keuangan Tingkat Smp. 61. Retrieved from
Soliman, F., & Youssef, M. (2001). The impact of some recent developments in e-business on the management of next-generation manufacturing. International Journal of Operations and Production Management, 21(5–6), 538–564.doi: 10.1108/01443570110390327
Subandi, A., Ramdhani, D., Syah, T. Y. R., & Negoro, D. A. (2020). The Contribution Of Information Technology Utilization, Internal Control, And Organizational Commitment With Subjective Norms As A Moderating Variable In Indonesia. Eurasia: Economics & Business, 7(37), 66–74.
Suciani, D., & Rozali, Y. (2014). Hubungan Dukungan Sosial Dengan Motivasi Belajar Pada Mahasiswa Universitas Esa Unggul. Jurnal Psikologi, 12(2), 43–47.
Sukmawati, A., Mudikdjo, K., Hardjomidjojo, H., & Indrasti, N. S. (2008). Pembentukan Model Penciptaan Pengetahuan (Knowledge Creation) dalam Mendorong Inovasi pada Koperasi Susu di Indonesia Suatu Studi Konfirmatori. Media Peternakan, 31(3), 212–224.
Swanson, E., Kim, S., Lee, S. M., Yang, J. J., & Lee, Y. K. (2020). The effect of leader competencies on knowledge sharing and job performance: Social capital theory. Journal of Hospitality and Tourism Management, 42(December 2018), 88–96. doi: 10.1016/j.jhtm.2019.11.004
Syahra, R. (2003). Modal sosial: Konsep dan aplikasi. Jurnal Masyarakat Dan Budaya, 5(1), 1–22. Retrieved from
Tu, J. (2020). The role of dyadic social capital in enhancing collaborative knowledge creation. Journal of Informetrics, 14(2), 101034. doi: 10.1016/j.joi.2020.101034
Van Oosterhout, M., Waarts, E., & Van Hillegersberg, J. (2006). Change factors requiring agility and implications for IT. European Journal of Information Systems, 15(2), 132–145. doi: 10.1057/palgrave.ejis.3000601
Vannoy, S. A., & Medlin, B. D. (2012). Investigating social computing in competitive dynamics. Proceedings of the Annual Hawaii International Conference on System Sciences, 45, 5112–5121. doi: 10.1109/HICSS.2012.383
Warkentin, M., Sugumaran, V., & Bapna, R. (2001). E-knowledge networks for inter-organizational collaborative e-business. Logistic Information Management, 14(1/2), 149–163. doi:
Wati, Y. M. (2011). Penerapan e-business di indonesia.
Wu, C. (2008). Knowledge creation in a supply chain. Supply Chain Management, 13(3), 241–250. doi: 10.1108/13598540810871280
Yan, M. R., Tran-Danh, N., & Hong, L. Y. (2019). Knowledge-based decision support system for improving e-business innovations and dynamic capability of IT project management. Knowledge Management Research and Practice, 17(2), 125–136. doi: 10.1080/14778238.2019.1601507
Yanti, V. A., Amanah, S., Muldjono, P., & Asngari, P. (2018). Faktor yang Mempengaruhi Keberlanjutan Usaha Mikro Kecil Menengah di Bandung dan Bogor. Pengkajian Dan Pengembangan Teknologi Pertanian, 20(18), 137–148.
Yi, L., & Thomas, H. R. (2007). A review of research on the environmental impact of e-business and ICT. Environment International, 33(6), 841–849.doi: 10.1016/j.envint.2007.03.015
Yli-Renko, H., Autio, E., & Sapienza, H. J. (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, 22(6–7), 587–613. doi: 10.1002/smj.183
Yuan, Z., Qin, W., & Zhao, J. (2017). Smart Manufacturing for the Oil Refining and Petrochemical Industry. Engineering, 3(2), 179–182. doi: 10.1016/J.ENG.2017.02.012
Zhao, L., Zhang, H., & Wu, W. (2019). Cooperative knowledge creation in an uncertain network environment based on a dynamic knowledge supernetwork. Scientometrics, 119(2), 657–685. doi: 10.1007/s11192-019-03049-4